What we cover

Six areas where fluency pays back fastest.

Not "AI in general" - AI in the jobs you or your team do every day.

01 · Customer service & support

Faster replies, fewer dropped tickets, same human touch.

  • Draft replies in your brand voice, reviewed before sending
  • Summarise long email threads before you respond
  • Spot the pattern behind repeat complaints
02 · Sales

Research the lead, personalise the outreach, sound like a person.

  • Research a prospect in minutes, not an hour
  • First-draft outreach that still sounds like you
  • Prep call notes and objection-handling in advance
03 · Marketing & website

Rank on Google. Get cited by ChatGPT. Convert more visitors.

The 30-second AEO check

Can your customers find you when they ask ChatGPT?

More people are skipping Google and asking ChatGPT, Claude or Perplexity to recommend a business instead. If you're not in that answer, you don't exist to them.

Ask ChatGPT: "Who are the best [your service] in [your town]?"

Try it now with your own service and location - if you're not there, that's the conversation we should be having.

SEO

  • Ranks you in search results
  • Built on keywords & backlinks

AEO

  • Gets you cited in AI answers
  • Built on clear, quotable content

We help SMEs and consultants get found in those AI answers, not just Google's.

  • Write answer-first content that AI tools can quote
  • Turn one idea into a week of social posts
  • Run the "ask ChatGPT" visibility check on your business
04 · Operations & admin

Cut the busywork. Automate the boring bits.

  • Turn messy notes into a clean action list
  • Draft standard replies, policies, and templates
  • Automate the repetitive weekly tasks first
05 · Reporting & analysis

Turn messy data into decisions, without a data team.

  • Turn a spreadsheet into a plain-English summary
  • Spot trends you'd otherwise miss
  • Build a repeatable reporting template
06 · Governance & safety

Know what to use, what not to use, and where the risk sits.

  • What's safe to paste into an AI tool, and what isn't
  • A simple policy your team can actually follow
  • Where AI output still needs a human check
What this looks like in practice: one client's ops manager used to spend an hour a week turning a messy spreadsheet into a board update. Now it's a five-minute job - same manager, same spreadsheet, just knows how to ask properly. Another, a solo consultant, cut an afternoon's proposal-writing down to twenty minutes. Same skill, different scale.

Want to see which of these would help your business most?

Book a discovery call →